file Baratza Virtuoso

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7 years 9 months ago #4536 by new_barista
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i have a Baratza Virtuoso and have had it a year and a half. i was very happy with it but now in the last 7 months the burr has been scored and all the coffee it grinds comes out the same no matter what setting. i think i put it together properly after taking out the burr to clean it but perhaps i didn't.
my wife grinds her bodum coffee at 28 setting and i set espresso at 8. would that make a difference? my coffee supplier and machine retailer says i should use the grinder with only one type of bean. we are using two different types of beans almost daily.
help, if you can or suggestions also excepted. thank you.

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7 years 9 months ago #4537 by colin
Replied by colin on topic Baratza Virtuoso
Very unusual.

Is it possible that the grinder swallowed or choked on a stone?
Stones and other debris often appear in many kinds of coffee.

Is the score on the UPPER burr or lower?

The folks at Baratza are super helpful with issues like this -
and will help freely.

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7 years 9 months ago #4538 by new_barista
Replied by new_barista on topic Baratza Virtuoso
colin wrote:

Very unusual.

Is it possible that the grinder swallowed or choked on a stone?
Stones and other debris often appear in many kinds of coffee.

Is the score on the UPPER burr or lower?

The folks at Baratza are super helpful with issues like this -
and will help freely.


it's the upper burr. Thanks for your interest. i'll try Baratza too.

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7 years 9 months ago #4539 by new_barista
Replied by new_barista on topic Baratza Virtuoso
the problem. after baratza sent me a pdf was a tiny part of a bean preventing the upper burr from being seated properly:lol:

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7 years 9 months ago #4540 by colin
Replied by colin on topic Baratza Virtuoso
Yay!

Victory!

Baratza rocks.

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