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file Please HELP! Rancilio Silvia is not heating up

  • shingo
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11 years 3 months ago #3923 by shingo
Hi. We have purchased the 2009 model Rancilio Silvia last month but have found out today that the machine is not heating up.

We have been using the machine for a cup or two cups of coffee a day.

What is wrong with the machine.

Please help us.

We have purchased the silvia from Austalia and we live in New Zealand.

Does Rancilio warrenty cover for this too?
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11 years 3 months ago #3924 by colin
I bet a wire has fallen off --

Normally the warranty is 3 months to a year -- or longer depending who you bought it from.

The silvia is almost bullet proof.
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11 years 3 months ago #3926 by shingo
Hi Colin.Thank you.

I have contacted the shop in Austlalia. They said they will get back to me. I really hope so. It has 1 year warrenty so it should cover this repair.

If a wire has fallen off,

it should be a minor repair...right??

sorry I have no knowlege about inside of the machine.
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11 years 3 months ago #3929 by colin
Yes - a 5 minute fix without doubt.
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11 years 3 months ago #3932 by shingo
Hi Colin.

I had to open the machine and re-set the button.

That's all. Simple but it should state in the manual.

Anyway, I am happy again. Thank you colin.
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