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file gaggia colour leaking from the base...:(

  • Jfdup
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11 years 11 months ago #3284 by Jfdup
No I bought it from an online canadian store (creativecookware). I live in New Brunswick and I'm not sure if there is anyone servicing gaggia machine in the region. I tried to call gaggia canada but their customer service line is absolutely useless. The brewing part of the machine is still working just fine, but I can't use the steam wand at all.
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11 years 11 months ago #3285 by colin
CreativeCookware should honor the warranty - contact them...

And please do not tell me that CreativeCookware is brushing you off - because if they are...
I am going to be sad.

This is a bad sign - in a machine so new.
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11 years 11 months ago #3286 by Jfdup
Hi,

I tried calling creativecookware a bunch of times and everytime the computer lady keeps saying that their representatives are all busy and that it would be faster by email. I sent them an email about it but still haven't heard a thing either. I'm not really impress with the craftmanship of the machine..
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11 years 11 months ago #3287 by colin
E-mail me your name and town - and I will intervene on your behalf -
You would be amazed at the swiftness of action when the CoffeeCrew A-Team intervenes!
Too bad businesses like this did not treat everyone the same.
  • raze
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8 years 5 months ago #4634 by raze
Same issue I think. Made two cups of cappo this AM - everything fine - this PM I get nothinng from the wand, but water leaking inside - different sound as well. How did you get in?
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