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file Rust on grinder burrs

  • Bobby
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12 years 8 months ago #2816 by Bobby
Rust on grinder burrs was created by Bobby
Having bought my first burr grinder I was dismayed to open it up and see rust spots all over the burrs. Upon returning it one salesman seemed as surprised as I. The other dismissed my concerns and said the rust spots were normal and to be expected. Upon opening another unit, it too had rust spots.
Having never read a grinder review noting that the burrs had rust spots out of the box this doesn't seem 'normal', but as it is my first grinder I don't know.
Experienced members, did I get a unit from a bad batch or is this normal?
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12 years 8 months ago #2817 by colin
Replied by colin on topic Re:Rust on grinder burrs
Help us out with a brand name please.
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12 years 8 months ago #2819 by Bobby
Replied by Bobby on topic Re:Rust on grinder burrs
Baratza Maestro
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12 years 8 months ago #2820 by colin
Replied by colin on topic Re:Rust on grinder burrs
Thanks Bobby - you are in Ottawa, yea?

I will take up this issue with Kyle, the chief engineer and CEO of Baratza.

Come to think of it -- as I have had more than 4 Maestro and Maestro + as well as 4 to 6 Virtuoso for playing, testing and give-away... some of them have had brown spots on the burrs.

Will dig a little on this issue.
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12 years 8 months ago #2827 by Stickman
Replied by Stickman on topic Re:Rust on grinder burrs
Hey Bobby.
I think you'll find the rust will disappear once you season the machine with a few grindings. The moisture in the beans will probably render it moot in no time at all. Before you do this, though, make sure it cvan be returned if it has been used in case the rust is worse than it sounds.
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12 years 8 months ago #2834 by Bobby
Replied by Bobby on topic Re:Rust on grinder burrs
Colin - thanks for digging. I'm actually in Burnaby, BC.

Stickman - thanks for the advice.

I was told the same at the store, Espressotec, but in such a condesending and dismissive manner that I wasn't sure if I was getting the real facts and if I should even buy anything from the company.

The salesmen were great, but the fellow who appears to be the owner made me feel like a complete and utter idiot for having concerns about the rust. It was one of the worst customer service experiences I've ever had and left both me and my wife speechless. Due to my buying experience I don't plan to shop at Espressotec in the future.
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